ManetBook ul. Partynicka 47, 53-031 Wrocław Email: biuro@manetbook.com NIP: 8992739303

pCall us: +48 71 792 86 80-83     |    512 235 952

FAQ

Frequently asked questions:

1. WARRANTY:
We are obligated to replace the album with a new one only if our team have made a mistake in design delivered to us OR if it has been damaged during shipment. Please, remember to write a damage report in the presence of the courier and remember to send us the copy. In any case, you are obligated to send us the faulty product back. However, if you want to keep it, we can make a new one for you at a reduced price (pricing will be given after individual arrangements).
2. WHEN THE WARRANTY DOES NOT APPLY?
a) Albums in which the client made mistakes, such as spelling or linguistics errors. Warranty does not include when the client used too low image quality (resolution, sharpness etc.) or when the image format and layout was wrong on the pages designed.

b) All the albums are hand made, that is why we allow minor differences in copies of the same design.
3. DATES:
The albums are ready for shipment after about 14 working days, provided that there are no errors during data transfer.
The delivery time in Poland is two to three working days.
Albums sent in the EU are delivered within five working days.
4. WHAT PAPER DO YOU USE FOR THE ALBUM PRODUCTION?
We use FUJICOLOR CRYSTAL ARCHIVE SUPREME papers. For all the photo prints we use Silk and Glossy paper; for smaller formats (from 20x20cm) we normally use Metallic, Luster and Matt.
5. WHY COLOURS ON THE MONITOR ARE DIFFERENT THAN ON THE PRINT?
To determine the correct colours of the image displayed on your monitor we recommend setting the screen with a colorimeter. Thanks to this, we can avoid unwanted surprises.
6. WHAT ICC COLOUR PROFILES ARE THE BEST TO USE?
The most important thing is to upload the image in the sRGB or ARGB colour space. Since all the pictures are made on FUJI paper, you can use the appropriate ICC profiles for it. You can find the link to these profiles on the subpage - DOWNLOADS.
7. WHAT IS THE DIFFERENCE BETWEEN PHOTOBOOK AND PHOTOALBUM?
Our photobook is high quality digital print on 160g satin paper. Photobook can contain up to 200 pages. The binding method, i.e. gluing and sewing the pages on the back, does not allow to open the book flat.
In contrast, our photo album is made out of the highest quality photos developed in the chemical process using photographic paper. You can find spacer between the pictures which under the right temperature join them together. Thanks to that technology, the photo album can be fully opened flat.
8. DOES THE PRICE CHANGE WHEN YOU ORDER MORE THAN ONE PRODUCT?
Yes. The discount will be applied when you order 3 or more copies. It will be discussed with each customer individually. We can also take an order for several dozen or several hundred copies. The price is agreed individually.
9. I HAVE PLACED AN ORDER, CAN I CANCEL IT?
Unfortunately, we can not guarantee that your order can still be canceled. Please, be careful when placing orders. However, if you make a mistake, please contact us as soon as possible and we will inform you about the order status.
10. CAN I MARK MY ORDER AS A GIFT?
Of course, you can make a gift and provide the address where you want to send it to. We will pack it in decorative paper with a ribbon. This special package will cost you additional 3€.